Returns & Exchanges
At Hempz, we want you to be completely satisfied with your herbal beauty products. If you are not happy with your purchase, you can return any item within 30 days of receipt for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing